Hello Casino

Hello Casino Review

Hello Casino Review

With its images of smiling, good-looking, happy people, with their pearly teeth and shiny hair, you can’t help but get the impression that you’ll be a winner if you play a casino game on Hello Casino. Asides its great-looking models, having the word ‘hello’ written in multiple languages scrawled across the site, creates the impression that this online casino portal is international, cosmopolitan and ‘happening’.

So the website might boast an engaging design but what are the playing credentials of Hello Casino?

Hello Casino prides itself as being the “friendliest casino”, in which its guests are its number one priority. It backs up this assertion by the site’s friendly and helpful support team, whereby an experienced team of dedicated professionals are available to respond to queries and issues 24 hours a day, every day of the week and on each day of the year.

A White Hat Premier

As well as being controlled by Regulated Gaming Authorities, meaning that every feature of the casino site has its players’ and members’ best interests at heart, Hello Casino is a proudly independent of the White Hat Network, meaning it has its own unique conditions for players, bonuses and games.

Talking about games, Hello Casino does seem to have a relatively large collection of games under its wing. The games range from video slots and slots, live casino and table games, as well as many other fun and unique games, such as Tornado Farm Escape, Victorious and Wild Rockets.

A generous welcome bonus

So what’s in it for new members, why should avid online casino enthusiasts or even casino newbies opt to play on Hello Casino?

Well a 100% welcome bonus offer of up to a £100 deposit is pretty appealing. To register with the site, users simply have to fill out a username, password, email and which currency they want to play with and they can enjoy the generous welcome bonus offer.

Terms and conditions apply.

Promotions

Hello Casino also has a number of promotions readily available, such as the Cash Back Bonus. The Cash Back Bonus enables players to enjoy ‘special VIP treatment’. Even if a player makes losses in any of Hello Casinos’ games, the Cash Back Bonus will entitle them to a 30% cash back casino bonus on losses.

Another example of a great promotion available on this casino site is the Mystery Deposit Bonus. The Mystery Deposit Bonus enables players to receive what would equate to between a 10% and 30% bonus for the first deposit they make of the day.

In fact Hello Casino is regularly updating its Promotions page so users are advised to keep checking the site for the latest promotions.

Terms and conditions apply.

VIP players

Asides its great promotions and generous sign-up bonus, members of Hello Casino also have the opportunity to become a VIP player.

You can earn the title of a VIP player by being loyal to the Hello Casino site by playing often and by using real money. They must also be a fully-verified player with the sites’ KYC process, and use their bonuses in good spirit and faith.

When a player meets such requirements, they will automatically be awarded with a VIP status from a personal invitation for a VIP manager. The advantages of being a VIP player include enjoying personal support at any time during the night and day from their own personal manager. These high-status players will also receive invitation for events, be entitled to exclusive bonuses and promotions and can enter on to the VIP cash back program.

To conclude, Hello Casino certainly looks and feels more sophisticated, grown-up and professional than other online casino sites. Whether it is or not, you’ll have to join to find out!

1. Explanation of Terms and Conditions

Each individual promotion will come with its own set of Terms and Conditions in addition to the standard Terms and Conditions listed here. If for any reason, a promotion does not have specified Terms and Conditions, the promotion will default to the standard Promotional Terms and Conditions.

2. Abuse of Promotions

In the event that Hello Casino believes You are abusing or attempting to abuse a bonus or other promotion, or You are likely to benefit through abuse or lack of good faith from a gambling policy adopted, Hello Casino may at its sole discretion, deny, withhold or withdraw from You any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate Your access to the Services and/or block Your account. In such circumstances, Hello Casino shall be under no obligation to refund any funds that may be in Your account other than Your original deposit amounts. 

3. Right to Rescind

Hello Casino reserves the right to withdraw any promotion, bonus or special offer at any time. All Hello Casino offers are intended for recreational players and Hello Casino may at its sole discretion limit the eligibility of Players to participate in any promotion. We reserve the right to withdraw the availability of any offer or all offers to any Player or group of Players.  

4. Eligibility

All Player offers are limited to one per person, household address, IP address, email address, telephone number, credit or debit card and/or e-payment account, or shared computer (e.g. school, public library or workplace). If you are found to be in breach of this clause, all winnings will be confiscated. 

5. Bonus Account and Wagering (Play Through) Requirements

(i) A Player's total account balance consists of a cash account balance and a bonus account balance.
(ii) A Player's bonus account cannot be cashed in but can be used to place wagers.
(iii) A Player may be offered different types of bonuses that are limited to different game types, such as a Slots only and therefore restricted to other game types.
(iv) When You enter a game that bonus money is permitted on, You will see this in Your balance. When You enter a game that bonus money is not permitted on, i.e. restricted games, you will not see the bonus money in your balance.
(v) The deposit and possible winnings connected to the bonus will be locked to the casino account until the wagering has been completed. Where promotions do allow withdrawals with an active bonus balance, at this stage, any remaining bonuses will be revoked.
(vi) Bonus amounts credited to a Player's bonus account are subject to 25 times wagering requirements before they are converted to Your cash balance and can be withdrawn unless otherwise stated.
(vii) Players from the following countries are not permitted to receive the first deposit bonus (welcome bonus/opening offer) and or any deposit bonuses unless otherwise stated: Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia.
(vii) Players from the following countries are not permitted to receive the first deposit bonus (welcome bonus/opening offer) and or any deposit bonuses unless otherwise stated: Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia.
(viii) Different games played contribute different percentages towards the wagering requirements, which are as follows:

 

BONUS TYPE: ‘Casino Bonus’, ‘Slots Bonus’ or any other bonus other than ‘Slots & Tables’ Bonus [Unless otherwise stated, this table is the default]

Game Type	Wagering Requirements
*Slots	100%
Table Games	0%
Video Poker Games	0%
Other	0%
Scratchcards & Keno	100%
*Blood Suckers, Dead or Alive, Devils Delight, Kings of Chicago, Jackpot 6000, Lucky 8 Line, Mega Joker, Super Nudge 6000, Big Bad Wolf, 300 shields, Secrets of the stones, Twin Joker and Victorious.	20%

For Example: A Player has purchased £100 and received a bonus of £100, therefore has a total balance of £200. The Player has decided to play slots only, therefore, the Player must stake (wager) 25 X £100 = £2,500 before the bonus is converted into cash and eligible for withdrawal.

(viii) Only one bonus is permissible per deposit. Each bonus from each deposit are mutually exclusive. Deposit related bonuses cannot be “stacked”
(ix) For any wagers made, the wager is deducted from the Player's cash account. If there is no cash available, then the wager is deducted from the bonus account.
(x) Any winnings that occur from wagers made from a Player's bonus account are credited to their bonus account, however, the wagering requirements only apply to the original bonus amount as bonus money obtained from winnings is not subject to wagering requirements. Therefore, once that requirement is met, all bonus money is converted into cash.
(xi) Any other bonuses received, such as redemption of Loyalty Points will be added to your bonus account and will be subject to standard wagering requirements.
(xii) If both bonus and cash funds are used, winnings will be distributed to the bonus and cash account accordingly.
(xiii) If you do not want any Bonus which has been deposited into your account by the Casino then you are entitled to request that it be reversed out of your Casino account only if no game play has taken place since receiving that said bonus.

 

BONUS TYPE: ‘Slots & Tables’

Game Type	Wagering Requirements
*Slots	100%
Table Games	10%
Video Poker Games	5%
Other	5%
Scratchcards & Keno	100%
*Blood Suckers, Dead or Alive, Devils Delight, Kings of Chicago, Jackpot 6000, Lucky 8 Line, Mega Joker, Super Nudge 6000, Big Bad Wolf, 300 shields, Secrets of the stones and Victorious.	20%

For Example: A Player has purchased £100 and received a bonus of £100, therefore has a total balance of £200. The Player has decided to play slots only, therefore, the Player must stake (wager) 25 X £100 = £2,500 before the bonus is converted into cash and eligible for withdrawal.

(x) Only one bonus is permissible per deposit. Each bonus from each deposit are mutually exclusive. Deposit related bonuses cannot be “stacked”
(xi) For any wagers made, the wager is deducted from the Player's cash account. If there is no cash available, then the wager is deducted from the bonus account.
(xii) Any winnings that occur from wagers made from a Player's bonus account are credited to their bonus account, however, the wagering requirements only apply to the original bonus amount as bonus money obtained from winnings is not subject to wagering requirements. Therefore, once that requirement is met, all bonus money is converted into cash.
(xvii) Any other bonuses received, such as redemption of Loyalty Points will be added to your bonus account and will be subject to standard wagering requirements.
(xiii) If both bonus and cash funds are used, winnings will be distributed to the bonus and cash account accordingly.
(xiv) If you do not want any Bonus which has been deposited into your account by the Casino then you are entitled to request that it be reversed out of your Casino account only if no game play has taken place since receiving that said bonus. 
(xv) In the event that the Casino believes you are abusing or attempting to abuse a bonus or other promotion, the Casino may at its sole discretion deny you from all future promotions and bonus money.

6. Collusion, Cheating and Fraud

Before any withdrawals are processed, Your play will be reviewed for any irregular playing patterns, which include but not limited to 
(i) Equal, zero or low margin bets or hedge betting, shall all be considered irregular gambling for bonus play-through requirement purposes. For example, Black or Red betting on Roulette or covering more than 25 of the 37 numbers on the table. 
(ii) Placing single bets in excess of 10% of the value of the bonus credited to Your account until such time as the wagering requirements for that bonus have been met. For example, if you received a bonus of £200, then the maximum bet that can be placed is £20. The 10% rule does not apply if the bet size is less than £5. Please note, this clause does not apply to the welcome bonus, as bet sizes are covered under clause 7 of the Welcome Bonus Terms. At management discretion this clause can be waived on a player by player level. 
(iii) Winnings from "free spin" or "bonus" features initiated with bonus funds but completed after the bonus has been wagered, lost or forfeited will be removed. For example, “State Game Abuse” where the use of bonus funds are used purely to progress through the bonus stages, for example on Scrooge, Devil's Delight, Champion of the Track, Robin Hood, The Wish Master, Castle Builder and Tower Quest, but not limited to these games. 
(iv) Working in a syndicate with other customers to abuse promotions Should Hello Casino deem that irregular game play has occurred; the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings. Your deposits will be returned to you after a 10% administration fee or charge of £25 has been deducted, whichever is greatest.

7. Welcome Bonus [Also known as FIRST DEPOSIT BONUS or OPENING OFFER]

(i) Any bonus received from a first deposit is always considered as a Welcome Bonus.
(ii) The Welcome Bonus is strictly for new players.
(iii) The Welcome Bonus is credited automatically.
(iv) The Casino welcome bonus is subject to standard play-through requirements as laid out in the Promotional Terms and Conditions above with the addition that you must wager on the total amount of cash deposited and bonus funds received. 
(v) The Welcome Bonus offer may not be claimed in conjunction with any other promotions currently offered by Hello Casino and is subject to on-going review. Hello Casino reserves the right to amend this Bonus offer and its terms at any time, including the cancellation of the promotion.
(vi) The maximum bet allowed while the Welcome Bonus is in play is £5. Should You bet higher than this while the Welcome bonus is in play, the casino reserves the right to confiscate all winnings.
(vii) Deposits made via Skrill or Neteller are not eligible for the welcome bonus and if taken, any winnings will be confiscated.
(viii) You will get the following bonuses with your first three deposits:
1st Deposit - 100% up to £100 + 50 Bonus Spins on Twin Spin
2nd Deposit - 50% up to £500 + + 50 Bonus Spins on Starburst
3rd Deposit - 25% up to £500 + 50 Bonus Spins on Gonzo's Quest

8. Coupons

(i) Any coupons redeemed must meet wagering requirements of particular games.
(ii) Only one valid coupon can be redeemed within any 24-hour period and coupons cannot be used in conjunction with any other promotion unless stated.
(iii) Coupons can be withdrawn or terminated at any time and Hello Casino reserves the right to refuse players the use of coupons at any time.

9. No Deposit Bonus

(i) Hello Casino reserves the right to limit winnings and withdrawals from all forms of no deposit bonuses / free spins / free bets added to a customer’s account up to the value of £100.
(ii) If you have never made a deposit at Hello Casino all funds will stay as bonus money until at such time a deposit is made. Once you make your first deposit, any bonus money at that time in your account will now be subject to standard play-through requirements. All future No Deposit Bonus will just be subject to standard play-through requirements before they can be withdrawn, and no further deposits are required.

10. Free Spins / Bonus Spins

10.1. No Deposit Free / Bonus Spins

(i) Unless otherwise stated, free spins can only be received once per account, person, household and/or IP address during a promotional period.
(ii) The number of free spins the player can receive will be included in the specific promotion.
(iii) Whilst free spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the free spins have been used on any game, they cannot be redeemed again.
(iv) Unless otherwise stated, winnings from free spins are credited in casino bonus and are capped to a maximum of £50. Winnings that exceed this amount will be removed from the account.
(v) Any play using free spins winnings will not unlock bonus funds and all winnings will return directly to your bonus account.
(vi) If you have never made a deposit, any gameplay using bonus funds will not unlock bonus funds or bonus winnings from free spins and all winnings will return directly to your bonus account until you make your first deposit. All funds in your bonus account at the time of first deposit will be subject to standard play-through requirements.
(vii) We reserve the right to cancel a free spins offer at any time in case of any suspected abuse of the offer and to restrict, suspend, investigate and/or terminate the offender’s account with immediate effect. 
(viii) Whilst bonus or free spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the bonus spins have been used on any game, they cannot be redeemed again. 

10.2. Deposit Based Free Spins or Bonus Spins

(i) Unless otherwise stated, bonus spins can only be received once per account, person, household and/or IP address during a promotional period.
(ii) Players must initiate a deposit in order to receive bonus spins. The details will be included in the specific promotion.
(iii) The number of bonus spins the player can receive will be included in the specific promotion.
(iv) Whilst bonus spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the bonus spins have been used on any game, they cannot be redeemed again.
(v) The money won from bonus spins will be credited to a player’s bonus amount balance and is subject to our standard Terms and Conditions, Bonus Terms and wagering requirements.
(vi) All winnings from the bonus spins are considered to be bonus money and will be converted to real money only after the initial bonus wagering requirements are met unless stated otherwise in the Promotional Terms and Conditions.
(vii) Free spins are only valid within 24 hours of the deposit. If used after this time, any winning are capped to a maximum of £100.
(viii) We reserve the right to cancel a bonus spins offer at any time in case of any suspected abuse of the offer and to restrict, suspend, investigate and/or terminate the offender’s account with immediate effect.
(ix) Whilst bonus or free spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the bonus spins have been used on any game, they cannot be redeemed again.

11. Additional

(i) All bonuses, free bets, free spins, free money will expire after 30 days.
(ii) The casino has the right to zero loyalty points if there have been no deposits within 30 days.

(iii) For additional Bingo Term and Conditions *Terms and Conditions last updated on 16th Oct 2017 (version 2.0)