The Independent Betting Adjudication Service

The Independent Betting Adjudication Service, also known as IBAS, is a totally impartial and confidential dispute resolution service which aims to adjudicate problems between casino companies and their customers. When a gambling site states that it is registered with IBAS, it means that customers can rest assured that if any issues are to arise between them and the casino, it will be resolved fairly and as quickly as possible, with no bias.

Guarantee Fairness

IBAS pride themselves on being simple to use with no hidden fees or complex rules. The company aims to be as easily accessible for individual customers who wish to solve their disputes, as it is for large casino companies. To guarantee fairness, IBAS conduct their dispute resolution in the form of submitted written statements. Every document is sworn and signed by each party and documented by IBAS. This makes sure that both parties can be held accountable for everything they state during any exchange.

Third Party

For a situation to be referred to IBAS, it must first have been looked into by the casino themselves. If the casino and the customer have not been able to reach any sort of settlement or agreement after a thorough investigation, both parties will be asked to agree to the terms and conditions of IBAS. The issue will then be resolved by the third party.

Some customers may be concerned that the casino may be favoured by IBAS during the adjudication process, as they are likely to have contract lawyers and whole teams of staff to draft documents using the correct legal terminology. However, IBAS make it very clear that they do not give favour to the party which presents a more well-written or professional argument. Rather than judging who has put forward a better presentation, IBAS objectively identify the relevant issues of each case and produce a totally fair decision based on the facts at hand.