How Do You Make A Complaint Against A Casino?
Nothing is ever guaranteed to run smoothly and online casinos are no exception. While most of the time your online gaming experience should run very smoothly indeed, you may occasionally run into a problem of some sort. What should you do if you do run into a problem? What if the casino’s doing something dodgy and you need to make a complaint? Who should you complain to?
Contact Details
You should always try the casino itself first. There should be contact details provided; you’ll usually find a phone number and an email address. Some casinos even have a live chat feature. If the casino doesn’t deal with your problem, you should get in touch with the government body that licenses the casino in question.
Casino License
Registering a complaint is usually very simple. Find out where your casino is licensed - at the bottom of the site you should find a link to a government website. At this government site you should be able to fill out a complaint form and submit it, so long as your complaint is genuine, of course. Remember that if your complaint isn’t genuine, you could end up getting into trouble for wasting time. When making a complaint, include as much relevant information as you can. Note that it may take weeks or even months for complaints to be dealt with.
Remember, all casino sites accepting customers from the UK must have a valid and up-to-date licence from the UK Gambling Commission.
Not All Casino's Are Genuine
If the casino is genuine, you shouldn’t have any problems getting your complaint dealt with. Not all casinos, however, are genuine.
Why should you register complaints? Doing this can not only resolve your problem, but it can also improve the online gaming experience for others. Casinos want to attract customers, so if they know there’s a problem, they’ll do their very best to rectify it as soon as possible, otherwise that could lead to them getting a bad reputation.
If you are still struggling and need further help please use our Contact Us form and we can point you in the right direction.